Support & Help Center

Welcome to the official SkillTurn Support Page. This section is intended to assist users who require help related to account access, course usage, technical issues, billing questions, or general inquiries regarding the SkillTurn platform. Please review the information below before reaching out to ensure your concern is directed to the appropriate channel.

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General Support:

For all general inquiries, questions, or concerns related to the platform, please email us at:
support@skillturn.org

We aim to respond within 3–5 business days, depending on the volume of requests. Please include your full name, the email ID used for registration, and a clear description of your issue.

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Account & Login Issues:

If you are experiencing issues logging in, resetting your password, or accessing your account dashboard, please try the following steps before contacting support:

1. Clear your browser cache and cookies.

2. Use the “Forgot Password” option on the login page.

3. Make sure you are using the correct email address.

If the issue continues, please email us with the subject line: “Account Access – [Your Name]”

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Course & Certificate Support:

If you are facing problems related to:

• Course access

• Videos not loading

• Certificate not appearing

• Course completion not being tracked

Please include your course name and the registered email address in your message. Allow 2–3 business days for certificate generation if your course was recently completed

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Payment or Billing Questions:

SkillTurn does not offer refunds under any circumstances, as outlined in our Refund Policy.
For issues such as failed transactions, duplicate payments, or unconfirmed receipts, please email us and include:

• Date of payment

• Transaction ID or a screenshot

• Email used during payment

We will review and respond accordingly.

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Collaboration & Partnerships:

For collaboration, sponsorship, brand ambassador programs, or other business-related inquiries, contact:
Ceo@skillturn.org

Please include a brief background, any relevant proposals, and supporting links if applicable.

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Feedback & Suggestions:

We appreciate feedback and ideas to improve SkillTurn.
Send your suggestions to: feedback@skillturn.org

While we may not respond to every message, all feedback is read and considered.

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Support Hours:

SkillTurn operates remotely. Our core support hours are:

Monday to Friday
10:00 AM to 6:00 PM IST
(We are closed on public holidays)